Privacy Policy
1. Introduction
At The Family Contact Point, we are committed to protecting your privacy and handling your personal information with transparency, confidentiality, and care. This Privacy Policy outlines how we collect, use, store, and share your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our services or website, you agree to the terms of this policy.
2. Who We Are
The Family Contact Point is a family contact centre based in Bristol, providing supervised and supported contact, handover services, and child-centred support for separated families.
Our contact details are:
📍 Henleaze House, 13 Harbury Road, Bristol, BS9 4PN
📧 thefamilycontactpoint@gmail.com
📞 0808 141 5688
Data Controller: The Family Contact Point
3. What Personal Data We Collect
We may collect and process the following personal data:
From Parents/Carers:
- Full name and contact details
- Address and emergency contact information
- Legal documents (e.g. court orders)
- Relevant safeguarding or social work reports
- Communication records and booking details
From Children (via parent or professional):
- Full name and date of birth
- Medical, emotional, or behavioural needs
- Contact notes and session observations (where applicable)
From Professionals (e.g. CAFCASS, Social Workers):
- Name, agency, and contact information
- Referral information or assessments
- Legal or case information as relevant to contact sessions
From Website Visitors:
IP address and device information (via cookies)
Enquiries made via our contact form or email
4. Why We Collect Your Data
We collect personal data for the following purposes:
- To provide safe and appropriate family contact services
- To assess suitability for contact services and risk management
- To comply with legal obligations, court orders, and safeguarding protocols
- To communicate with families, professionals, and legal representatives
- To maintain accurate contact records for legal and welfare purposes
- To improve our website and respond to general enquiries
5. Lawful Basis for Processing
We rely on the following legal bases under UK GDPR:
- Consent – where you provide it directly (e.g. enquiries, email updates)
- Legal obligation – where required by court or safeguarding law
- Vital interests – to protect children or vulnerable individuals
- Public task – where acting under public authority (e.g. CAFCASS referral)
- Legitimate interest – to operate and administer our services appropriately
6. How We Store and Protect Your Data
Your data is securely stored in password-protected systems and locked physical files where applicable. Only authorised staff have access to sensitive data.
We regularly review our data handling procedures and implement measures to prevent unauthorised access, alteration, or loss.
7. Sharing Your Data
We may share your information with:
- Courts, legal representatives, and CAFCASS officers
- Local authorities and safeguarding professionals
- Approved supervisors or family workers involved in your case
- IT or cloud storage providers (under strict confidentiality agreements)
- We will never sell or share your information for marketing purposes.
8. Your Rights
Under UK GDPR, you have the right to:- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (where lawful)
- Object to or restrict certain types of processing
- Withdraw your consent at any time (where consent is the basis)
- Make a complaint to the Information Commissioner’s Office (ICO)
To exercise any of your rights, please contact:
📧 thefamilycontactpoint@gmail.com
9. Cookies and Website Use
Our website may use cookies to collect anonymous browsing data and improve user experience. You can manage or disable cookies in your browser settings.
10. Data Retention
We retain records for a minimum of 6 years after contact services end, or in accordance with legal or safeguarding requirements.
11. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Last updated: 09/06/2025
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we use your data, please get in touch:
📧 thefamilycontactpoint@gmail.com
📞 0808 141 5688