Supported Contact

 Supported contact is a structured form of contact where a staff member is on site, available to offer light support and guidance if needed, but does not directly observe the entire session. This option is often used when:

• Contact has been agreed but trust and communication need rebuilding.
• There has been a long period of separation and gentle reintroduction is helpful.
• Families need a neutral environment to avoid conflict during handovers.
• The child is anxious or needs emotional reassurance at the start of sessions.

Our staff are nearby and able to:

• Offer calm guidance or support if emotions run high.
• Step in only if needed — allowing privacy for natural bonding.
• Welcome families at arrival and ensure smooth handovers.
• Provide a safe environment where the child’s wellbeing is prioritised.